Below is a summary of the service fees that may apply to your account. These charges cover specific requests, site visits, and premium services related to your metering and connection.
Reconnection & Disconnection
Smart meter reconnection / disconnection — $25
After-hours smart meter reconnection (weekdays 8:30pm–8am & weekends/public holidays) — $130
On-site reconnection / disconnection — $130
After-hours on-site reconnection / disconnection (weekdays 4pm–8am & weekends/public holidays) — $200
Permanent disconnection — $180
Site Visits & Meter Testing
Metering site visit — $105
On-site cancellation or failure to attend site visit — $105
Meter accuracy test — $325
Manual certified meter read — $130
Meter Configuration & Changes
Meter config change (remote) — $45
Meter config change (manual) — $190
Meter relocation / replacement — $230
Meter tariff change — $230
Meter capacity change (upgrade/downgrade) — $230
Additional Premiums
After Hours Premium — $125
Rural Premium — $50
Remote Premium — $90
Safety Premium — $100
Asbestos Premium – Full invasive works — $200
Asbestos Premium – Non-invasive works — $100
Other Fees
Credit refund (per refund of a full or partial credit balance) — $15
Debt recovery fee — Passed on at cost from the debt collection agency