Consumer care policy
A guide to how we work with you as a consumer.
Service fees
Fees that may apply for reconnections, meter changes, site visits and other services.
Power outages
What to do if your power goes out, and how to contact your local lines company.
Privacy policy
Our privacy policy - how we use and retain information you provide us.
Retail terms
Terms and conditions for the supply of electricity to retail customers.
General terms and conditions
General terms and conditions pertaining to all Supa customers.
Social media giveaways
Terms and conditions pertaining to social media giveaways